Total Loss

Are you dealing with a total loss claim? You don't have to lose money!

Auto insurers use companies such as CCC, Mitchell and Audatex who work exclusively on behalf of Insurance Companies. Of the three, CCC is the most popular one used. More importantly the CCC ONE® Market Valuation Summary reflects CCC Intelligent Solutions Inc.’s opinion as to the value of the loss vehicle, based on information provided by the auto insurer. CCC will compare your car to vehicles in its database that have been sold months prior, along with ones currently for sale. CCC uses a "take price" of the comparable vehicle which is not the actual price the dealer's sell price. The North Carolina 11 NCAC 04 .0418 Total Loss Rule requires the auto insurer to use the "retail price" not the "take price." The take price, along with mileage and condition adjustments, the CCC will under-value a total loss vehicle from $1,500 to as much as $5,000. To gain that $1,500 to $5,000 difference from the auto insurer's offer, will require a professional appraiser that uses the North Carolina Total Loss Rule against the CCC, Mitchell and Audatex valuation.  

Fortunately, you’ve found Collision Service Investigators-N.C a provider of total loss vehicle appraisals.  Danny Wyatt owner of Collision Service Investigators-N.C can help you maximize the amount of your insurance total loss settlement. So don't wait call 704-216-0081 now.

North Carolina Total Loss Rule


Auto insurers do not expect total loss claimants to know or understand the North Carolina total loss rule 11 NCAC 04 .0418. The rule states “ If the insurance company and the claimant are unable to reach an agreement as to the actual cash value of the total loss motor vehicle, the settlement offer shall be based upon the following values:

(1) The published regional average values of substantially similar motor vehicles; and

(2) The retail cost of two or more substantially similar motor vehicles in the local market area when substantially similar motor vehicles are available or were available within 90 days of the accident to consumers in the local market area.

g) The insurance company shall give consideration to evidence presented by the claimant such as receipts, photographs, or other documentation that the total loss motor vehicle owned by him or her was in a better condition prior to the accident than suggested by the insurer's settlement offer.

"Local Market Area" means an area within a 100-mile radius of the place where the motor vehicle is principally garaged. If a substantially similar motor vehicle is unavailable within a 100-mile radius, the insurance company may increase the radius in increments of 50 miles until a substantially similar motor vehicle can be found.


"Substantially Similar Motor Vehicle" means a motor vehicle of the same make, model, and year of the damaged motor vehicle.